DISPAX WORLD 2014
10-11 JUNE 2014, LONDON, UK

DAY ONE TUESDAY 10TH JUNE 2014

PERSONAL EXPERIENCE: Reality Check: experiences on the front line
Martina Benkova | Flight Attendant & Crew Trainer | Slovak Republic
Moderator’s Opening Remarks; Sean Gates | Gates Aviation | UK

SESSION 1 INTERNATIONAL LEGISLATION: JUST HOW ROBUST IS IT?
Tim Colehan | International Air Transport Association | Switzerland
Nico Voorbach | President, European Cockpit Association | Belgium

SESSION 2 PROSECUTING OFFENDERS, DEFENDING CLAIMS
Rebekah Tanti-Dougall | Tanti-Dougall & Associates | Malta
Carol Michel | Weinberg Wheeler Hudgins Gunn & Dial | USA

Q&A Panel: Martina Benkova, Tim Colehan, Carol Michel, Rebekah Tanti-Dougall, Ian Vasey, Nico Voorbach.

Case Study: Destination Ibiza, Late at Night
Ian Vasey | Sussex Police & Jane Goodchild | Monarch Airlines

SESSION 3 CULTURAL ISSUES & THEIR IMPACT ON UNRULY PASSENGER BEHAVIOUR
Moderator | Katharine Ng | OneCrew Ltd. | Hong Kong

The Impact of Airline Advertising on Passenger Expectations

Laura Bates | The Everyday Sexism Project | UK

The Changing Profile of Cabin Crew: implications for passenger Behaviour and the need for inter-cultural training
Prof. Tom Baum | University of Strathclyde | UK

Impact of Spirituality & Cultural Values on Passenger/Crew Behaviour: a Thai case study
May Tung | Human Resources Consultant | Thailand

Q&A Panel: Laura Bates; Tom Baum; May Tung

SESSION 4 AEROMEDICAL ISSUES

Impact of Alcohol & Medication at Altitude

Prof. Michael Bagshaw | Prof. Aviation Medicine, King’s College | UK

Aircrew Mental Health: in historical context
Philip Baum | Managing Director, Green Light Ltd | UK

Aviation Security: A mental health perspective
Malcolm Cheshire | CEO, Thirdmargin (ALS)

Q&A Panel: Michael Bagshaw; Philip Baum; Malcolm Cheshire

Wrap Up: Philip Baum, Conference Chairman, DISPAX World 2014

DAY TWO: WEDNESDAY 11TH JUNE 2014

SESSION 5 PREVENTION AS A CURE

Airport Passenger Flow: the impact on passenger behaviours

Prof. Prasad Yarlagadda | Queensland University of Technology | Australia

Behavioural Analysis: identifying people who may become unruly?
Marcia Mendes | CASRA | Switzerland

Communication: diffusing explosive individuals, ensuring support
Amelia Gomes-Bucho | Founder & Partner, Ahead! | Spain

Q&A Panel: Marcia Mendes; Prasad Yarlagadda; Amelia Gomes-Bucho

SESSION 6 PASSENGER RESTRAINT
Moderator | Capt. Nico Voorbach | President, European Cockpit Association | Belgium
Capt. Nico Voorbach | President, European Cockpit Association | Belgium

Unruly Passenger Restraint: Pressure Points and Handcuffing Issues
Clive Howard | AVSECO | Hong Kong
Sheree Hassan | Emirates | United Arab Emirates

Inflight Medical Issues Associated with the Restraint of Unruly Passengers & Deportees
Emma Mlotshwa | Co-ordinator, Medical Justice |UK
Incl. PERSONAL EXPERIENCE: Peter*, Former Deportee from UK to Africa

Q&A Panel: Sheree Hassan; Clive Howard; Emma Mlotshwa

SESSION 7 HUMAN TRAFFICKING
Moderator | Philip Baum | Managing Director, Green Light Ltd. | UK

SPECIAL PRESENTATION: AIRLINE AMBASSADORS, USA

Human Trafficking Awareness for Flight Attendants: A Masterclass

Sandy Dhuyvetter | Airline Ambassadors International Board
Anne Marie Jensen | Frontier Airlines, Flight Attendant
Naomi van Duin | Delta Airlines, Flight Attendant

SESSION 8 BEST PRACTICE
Moderator | Nico Voorbach | President, European Cockpit Association | Belgium
AIRLINE CASE STUDY: Icelandair
Ólafur Ragnar ‘Óli’ Ólafsson | Security Manager, Icelandair

PERSONAL EXPERIENCE: British Airways
Capt. William Hagan | Captain BA2069 LGW-NBO 29 December 2000

Chairman’s Take Away
Philip Baum | Conference Chairman, DISPAX World 2014 | UK
Panel: Tim Colehan; Sandy Dhuyvetter; Katharine Ng; Ólafur Ragnar ‘Óli’ Ólafsson; Nico Voorbach

DISPAX World 2014 Closes