The first draft programme for DISPAX World 2024 is now online! The programme is in-development and will be updated at regular intervals.

To view the programmes of our previous conferences – and see the speakers who have addressed them – please click HERE

DISPAX World 2024

Day One: Wednesday 20 November 2024

Theme: Prevention

0900-0915    Welcome to DISPAX World 2024

Philip Baum, Chair, DISPAX World 2024 & Managing Director, Green Light Ltd., UK

0915-0945    Opening Keynote

Speaker Confirmed (Subject to Approval)

Session:   Cabin Crew Attendant Mindset

0945-1015   Zero Tolerance Campaigns: examples of initiatives successfully combatting air rage

Speaker Invited

1015-1045    No Fly Lists: the state-of-play regarding the challenges of information sharing

Speaker Invited

1045-1115        Coffee Break

Session:   Cultural Adaptations

1115-1125    Moderator Opening Comments

To be confirmed

1125-1150    Cultural, Gender and Regional Dynamics in Unruly Passenger Responses: does one size really fit all?

Magnús Brimar Magnússon, Partner, Nordic Flight Department, Iceland

1150-1215    Revealing the Essence of Cabin Crew Uniforms: influencing passenger behaviour

Juliana Oliveira, Cabin Crew Instructor, Be Secure, The Netherlands

1215-1240    Regional Case Studies: exemplifying the challenges faced and presenting the solutions implemented

Speaker Confirmed (Subject to Approval)

1240-1300    Panel Q&A

1300-1400        Lunch

Session:   The Blame Game

1400-1410    Moderator Opening Comments

To be confirmed

1410-1430    Non-Visible Disability: debunking disruptive myths

Leonardo Gastón Vandone, Instructor. Aeronavegantes School, Argentina

1430-1455    Autistic Passengers: behaviours misinterpreted

Diana Nowek, Director, Institute of Nonverbal Communication, Austria

1455-1515    Ain’t Misbehavin’: just lacking attention

Sandra Adiarte, Behavioural Analyst, Phd Candidate, Bond University, Australia

1515-1530    Panel Q&A

1530-1600        Tea Break

Session:   Airline Responsibility

1600-1605    Moderator Opening Comments

To be confirmed

1605-1635    Do Airlines Aid and Abet Unruly Behaviour?: if so, should they be liable?

Trevor Jensen, Senior Consultant, Avlaw Consulting, Australia

1635-1700    Flight Delays and Cancellation: managing passenger expectation

Speaker Confirmed (Subject to Approval)

1700             Day One: close


Day Two: Thursday 21 November 2024

Theme: Response

Session:   Communication

0900-0905    Moderator Opening Comments

To be confirmed

0905-0930    The Simpsons: a tool for dealing with emergency situations

Kim Covent, Trainer and Senior Manager, Counterplay, Belgium

0930-0955    Equipping Cabin Crew as Mediators: communication techniques for active listening, de-escalation and collaborative problem-solving

Kim Chua, Faculty & Director of Student Success, Embry-Riddle Aeronautical University, Singapore

0955-1020    The In-Between: if de-escalation fails, is restraint always necessary?

Susanne Kahlich, CEO, SINGE GmbH, Germany

1020-1045    Communication with Law Enforcement: guidelines for aircraft commanders and airport police

Peter Nilsson, Police Commissioner, AIRPOL, Sweden

1045-1100    Panel Q&A

1100-1130      Coffee Break

Session:   Real World Challenges & Responses

1130-1140    Moderator Opening Comments

To be confirmed

1140-1205    Threat Assessment in the Skies: calculating what might happen next

Manuel Heinemann, Associate Partner, Institute of Psychology and Threat Assessment, Germany

1205-1230    Developing Passenger Etiquette Protocols: from offensive clothing to acts of exhibitionism and from inflight political protest to racism and xenophobia

Speaker Invited

1230-1300    Under the Influence: a pragmatic approach to communication with passengers who are intoxicated or who have taken psychoactive substances

Aaron Le Boutillier, Regional Vice President (South-East Asia), ASIS International; and, CEO, Le Boutillier Group, Thailand

1300-1400      Lunch

Session:   Reacting to Violence

1400-1405    Moderator Opening Comments

To be confirmed

1405-1430    Managing Violent Behaviour in the Skies: medical considerations and viable options

Dr. Anthony Bleetman, Honorary Senior Lecturer, Centre for Neuroscience, Surgery and Trauma, Blizard Institute, Queen Mary University of London, UK

1430-1455    Ving Tsun: developing emotional skills through martial arts experience

Speaker Confirmed (Subject to Approval)

1455-1515    Restraint Etiquette: preserving the dignity of all

Speaker Invited

1515-1545      Tea Break

Session:   Restraint Best Practice

1545-1555    Moderator Opening Comments

Philip Baum, Chair, DISPAX World 2024 & Managing Director, Green Light Ltd., UK

1555-1620    Restraint Demonstration #1

Speaker Sought (Airline Instructors from Asia Pacific)

1620-1645    Restraint Demonstration #2

Speaker Sought (Airline Instructors from Asia Pacific)

1645-1700    Conference Conclusion

Philip Baum, Chair, DISPAX World 2024 & Managing Director, Green Light Ltd., UK