Programme

DAY ONE TUESDAY 10TH JUNE 2014

PERSONAL EXPERIENCE: Reality Check: experiences on the front line
Martina Benkova, Flight Attendant & Crew Trainer, Slovak Republic
Moderator’s Opening Remarks; Sean Gates, Gates Aviation, UK

SESSION 1 INTERNATIONAL LEGISLATION: JUST HOW ROBUST IS IT?
Tim Colehan, International Air Transport Association, Switzerland
Nico Voorbach, President, European Cockpit Association, Belgium

SESSION 2 PROSECUTING OFFENDERS, DEFENDING CLAIMS
Rebekah Tanti-Dougall, Tanti-Dougall & Associates, Malta
Carol Michel, Weinberg Wheeler Hudgins Gunn & Dial, USA

Q&A Panel: Martina Benkova, Tim Colehan, Carol Michel, Rebekah Tanti-Dougall, Ian Vasey, Nico Voorbach.

Case Study: Destination Ibiza, Late at Night
Ian Vasey, Sussex Police & Jane Goodchild, Monarch Airlines

SESSION 3 CULTURAL ISSUES & THEIR IMPACT ON UNRULY PASSENGER BEHAVIOUR
Moderator: Katharine Ng, OneCrew Ltd., Hong Kong

The Impact of Airline Advertising on Passenger Expectations
Laura Bates, The Everyday Sexism Project, UK

The Changing Profile of Cabin Crew: implications for passenger Behaviour and the need for inter-cultural training
Prof. Tom Baum, University of Strathclyde, UK

Impact of Spirituality & Cultural Values on Passenger/Crew Behaviour: a Thai case study
May Tung, Human Resources Consultant, Thailand

Q&A Panel: Laura Bates; Tom Baum; May Tung

SESSION 4 AEROMEDICAL ISSUES

Impact of Alcohol & Medication at Altitude
Prof. Michael Bagshaw, Prof. Aviation Medicine, King’s College, UK

Aircrew Mental Health: in historical context
Philip Baum, Managing Director, Green Light Ltd, UK

Aviation Security: A mental health perspective
Malcolm Cheshire, CEO, Thirdmargin (ALS)

Q&A Panel: Michael Bagshaw; Philip Baum; Malcolm Cheshire

DAY TWO: WEDNESDAY 11TH JUNE 2014

SESSION 5 PREVENTION AS A CURE

Airport Passenger Flow: the impact on passenger behaviours
Prof. Prasad Yarlagadda, Queensland University of Technology, Australia

Behavioural Analysis: identifying people who may become unruly?
Marcia Mendes, CASRA, Switzerland

Communication: diffusing explosive individuals, ensuring support
Amelia Gomes-Bucho, Founder & Partner, Ahead!, Spain

Q&A Panel: Marcia Mendes; Prasad Yarlagadda; Amelia Gomes-Bucho

SESSION 6 PASSENGER RESTRAINT
Moderator: Capt. Nico Voorbach, President, European Cockpit Association, Belgium
Capt. Nico Voorbach, President, European Cockpit Association, Belgium

Unruly Passenger Restraint: Pressure Points and Handcuffing Issues
Clive Howard, AVSECO, Hong Kong
Sheree Hassan, Emirates, United Arab Emirates

Inflight Medical Issues Associated with the Restraint of Unruly Passengers & Deportees
Emma Mlotshwa, Co-ordinator, Medical Justice, UK
Incl. PERSONAL EXPERIENCE: Peter*, Former Deportee from UK to Africa

Q&A Panel: Sheree Hassan; Clive Howard; Emma Mlotshwa

SESSION 7 HUMAN TRAFFICKING
Moderator: Philip Baum, Managing Director, Green Light Ltd., UK

SPECIAL PRESENTATION: AIRLINE AMBASSADORS, USA

Human Trafficking Awareness for Flight Attendants: A Masterclass
Sandy Dhuyvetter, Airline Ambassadors International Board
Anne Marie Jensen, Frontier Airlines, Flight Attendant
Naomi van Duin, Delta Airlines, Flight Attendant

SESSION 8 BEST PRACTICE
Moderator: Nico Voorbach, President, European Cockpit Association, Belgium

AIRLINE CASE STUDY: Icelandair
Ólafur Ragnar ‘Óli’ Ólafsson, Security Manager, Icelandair

PERSONAL EXPERIENCE: British Airways
Capt. William Hagan, Captain BA2069 LGW-NBO 29 December 2000

Chairman’s Take Away
Philip Baum, Conference Chairman, DISPAX World 2014, UK
Panel: Tim Colehan; Sandy Dhuyvetter; Katharine Ng; Ólafur Ragnar ‘Óli’ Ólafsson; Nico Voorbach