0900-0910

Welcome to DISPAX World 2026

Philip Baum, Chair, DISPAX World 2026 & Managing Director, Green Light Ltd., UK

Disruptive Passengers in Context: who is responsible?

Prof. André Inácio, Professor, Law School, Lusófona University; Vice-President, OSCOT (Observatory on Security, Organized Crime and Terrorism); and AVSEC Specialist, Portugal

Opening Keynote

Ana Vieira da Mata, Chair of the Board, Portuguese Civil Aviation Authority (ANAC), Portugal

Capt. Edith Mala Diop, Pilot Peer Support Coordinator, Qatar Airways, Qatar;
Vice President, UFACI – Union des Femmes de l’Aviation Civile de Côte d’Ivoire, Côte d’Ivoire

Unruly Passenger Management: from personal experience

Gonçalo Miranda, Security Manager & Passenger Services Director, World2Fly, Portugal

1100-1110

Moderator Opening Comments

Susana Jardim, Head of Security & Regulatory Affairs, Hi Fly, Portugal

The Challenges of Maintaining a ‘No Fly’ List: managing bookings and passenger avoidance strategies

Kelly Creegan, Aviation Security Advisor, easyJet, UK

Airborne Passenger Disturbance Reporting: from collecting the evidence to communicating the appropriate law enforcement response

Capt. Mike Karn, Snr Manager Flight Security, American Airlines, USA

Prof. Conceição Soares Fatela, Associate Professor and Vice-Director, Law School, Lusófona University, Portugal

1400-1415

Moderator Opening Comments

Terry Upsall, Green Light Limited, UK

Protecting Passengers, Protecting Personnel: best practice from the rail, maritime and mass transport sectors

Dr. Sara Tripodi, Chair, Women’s Committee, European Transport Workers Federation & Representative, Federazione Italiana Lavoratori Trasporti – Confederazione Generale Italiana del Lavoro (FILT-CGIL), Italy

Why Zero-Tolerance Is Not the Answer: rigid enforcement undermining staff confidence

Adam Hopper, Director of Acute Healthcare, Paramedic and Blue Light Services, Crisis Prevention Institute International; and, National Ambulance Violence Prevention and Reduction Lead, Association of Ambulance Chief Executives, UK

The Night Time Economy: transferable door supervisory skills

Michael Kill, CEO, Night Time Industries Association; Chairperson, UK Door Supervisors Association; and, Vice President, International Nightlife Association, UK

1600-1730

EASA:

National Authority:

Frédéric Wille, Integrated Safety & Compliance Manager – Inflight Services Senior Purser, KLM, The Netherlands

Industry Association:

Ng Sue Chin, Manager – Technical Affairs, Association of Asia Pacific Airlines (AAPA), Malaysia

Airport Law Enforcement:

Daniel Magalhães, Director, Central Unit for Border Management, Public Security Police (PSP), Portugal

0900-0905

Moderator Opening Comments

Susana Jardim, Head of Security & Regulatory Affairs, Hi Fly, Portugal

Sexual Abuse in the Skies: risk factors and prevention

Dr. Elizabeth Jeglic, Professor of Psychology; John Jay College of Criminal Justice, USA

Geopolitical Turmoil on the Ground: the impact in the skies

Philip Baum, Visiting Professor, Aviation Security, Coventry University and Managing Director, Green Light Limited, UK

 The Civilising Effect of Body-Worn Cameras: a cross-industry phenomenon

Prof. Barak Ariel, Professor of Experimental Criminology, University of Cambridge, UK

Noy Assaraf, PhD Student, The Hebrew University of Jerusalem, Israel

1100-1110

Moderator Opening Comments

Adam Hopper, Director of Acute Healthcare, Paramedic and Blue Light Services, Crisis Prevention Institute International, UK

The Menopause: impacting passenger behaviour and crew response

Katie Taylor, CEO & Founder, The Latte Lounge & Author, ‘Midlife Matters’, UK

From Risk to Response: non-visible disabilities in passenger behaviour

Annette Cmela, Chief Brand Officer, Hidden Disabilities Sunflower, UK

Restraint-Related Injuries: the dangers of plastic cuffs, impromptu equipment and inadequate crew training

Dr. Tony Bleetman, Consultant in Emergency Medicine; Associate Professor, Queen Mary University of London; Medical Advisor, Home Office, UK

1400-1405

Moderator Opening Comments

Terry Upsall, Green Light Limited, UK

Ready to React: the psychology behind exceptional cabin crew performance

Caroline Creane, Senior Psychology Consultant, Symbiotics Ltd, UK

Flooded Minds at 30,000 Feet: emotional hijack, misinterpretation and critical decision-making in the cabin

An Gaiser, Founder, Managing Director, An Gaiser Consultancy BV, The Netherlands

1550-1600

Moderator Opening Comments

Terry Upsall, Green Light Limited, UK

easyJet Managing Disruptive Behaviour: practical tools, mitigation tactics and incident reporting

Diana Stevens, Customer Operation Manager Ground Ops, &
Sharon Fletcher, Cabin Safety Lead Investigator, easyJet, UK

De-escalation Training: from research to best practice

Kristi Morley, Sr. Manager, Inflight Standards and Safety, Republic Airways, USA

 Restraint Demonstrations: two 10-minute scenarios on stage

Veronica Heen, Chief Ground Instructor, Norwegian, Norway

Diāna Marta Ruka, Chief Ground Instructor, AVSEC instructor, airBaltic, Latvia

Quickfire Q&A: answering the “what if” questions

Conference Conclusion: what are you going to do differently on Monday morning?

Philip Baum, Chair, DISPAX World 2026 & Managing Director, Green Light Ltd., UK